PEP SUPPLY - How to Order

 
        HOW TO ORDER

  1. Select your uniforms and accessories and fill in the desired style number and quantities on the Order Form.

  2. Sketch your uniform in the space provided on the Order Form or attach a copy  of the uniform picture from our web site. Indicate color, color placement, and lettering.
    Note: LETTERING IS EXTRA. See Lettering for pricing.

  3. Complete the sizing worksheet on the Order Form for all uniforms ordered. To determine sizes, you can either use our PICK-A-FITSM program (see details) or match your measurements with our size chart (click here). Please specify adult or youth sizes.

  4. Total your order in the "Pricing" column of the Order Form. List the quantity and price of each item ordered. Don’t forget the shipping and handling charges (see chart on Order Form). Select one of the payment options described in detail below.

  5. Place your order by doing one of the following:
    Mail your Order Form to us at the headquarters address listed on our home page; or FAX your Order Form to us at our 24-hour FAX number: (562) 633-3777; or Call us with your order at out toll free number: 1-800-494-4748.

  6. After ordering...we will send you an Order Acknowledgement Form within 5 days of receiving your order. Please check the Order Acknowledgement Form carefully because we are manufacturing your order as stated on the form. If you find any discrepancy, please call Customer Service within 24 hours.

        SHOWROOM SAMPLE PROGRAM

We will send you a showroom sample uniform upon request so that you can preview our    fabric and workmanship. We will pay to ship the samples to you, but you will be responsible for paying the return shipping. We require a school purchase order number or credit card number before samples will be sent. You must return the samples within 7 days or the purchase order or credit card will be billed. Showroom samples are limited to colors and sizes in stock. A maximum of two uniforms may be requested. Free color swatches of our uniform fabrics are also available upon request.

       PAYMENT OPTIONS AND TERMS

  1. The following payment options are available:
    School Purchase Order: We accept purchase orders from schools, colleges and universities. Purchase orders from youth groups and booster clubs are not accepted  Please submit a school purchase order for the total amount of your order, including appropriate sales taxes (applies to California only) and shipping charges, signed by the authorized representative of your school. Pep Supply must receive your signed purchase order (by mail or fax) before we can begin processing the order. If your school does not have a purchase order system, you may substitute the principal’s written authorization on official school letterhead guaranteeing payment. Please call our toll free number and request that we fax or mail a form letter for your principal to follow.
    Credit Card: You may use a Visa, Master Card or Discover Card to pay for your order if you provide the complete card number, expiration date, and the card owner’s address, signature and telephone number.
    Certified Check, Money Order, or School Check:     All checks are subject to approval. Returned checks are subject to a $25.00 handling fee. Orders from businesses must include full payment by certified check. No personal or business checks please. We do not accept orders C.O.D.

  2. Time of Payment. With the exception of orders by school purchase order, or a school’s written promise to pay, the total amount of your order must be paid in full before we can ship your merchandise. Orders from businesses must be prepaid in full. If you are paying by certified check, money order, or school check, and you are ordering custom merchandise, you must pay at least 50% down before we can begin processing the order. The balance must be paid in full before we can ship your merchandise. Please allow 3-5 days to post balance before shipping order. All accounts are payable 30 days from the date of billing. All amounts past due will be subject to an additional finance charge of 1.5% per month on the outstanding balance. All accounts must be paid in U.S. funds.

  3. Foreign Orders. All foreign orders must be prepaid in U.S. funds and include an APO or FPO zip code and telephone number of customer at the shipping destination.

        MATCHING PERVIOUS ORDERS

Are you trying to match uniforms from a previous year? Please provide us with your customer number, the year the order was placed, and a sample uniform so that we can provide as close a match as possible. If your garment has lettering or monogramming, please send a sample garment or photocopy to show location and style of lettering. Because the shading in fabric dye lots can vary from year to year, we cannot guarantee a perfect color match from one year to the next.

        MINIMUM ORDERS

A minimum of 8 uniforms are required per Discount package order, including reorders and additional orders. For example, if you order 20 uniforms from a discount package and then later order 3 more uniforms, you would not receive the discount package price for the order of 3. When ordering 3 or fewer garments from page 5-22 and 31-45, please add $5.00 per garment; from pages 23-30 and 46-81 add $10.00 per garment.

        TERMS AND POLICIES

  1. Delivery. The stated delivery schedules are approximate and may vary depending upon availability of products and the time of year your order is placed. Pep Supply’s delivery schedule begins with our receipt of your completed order, including payment and information such as style, color, and placement for both garments and lettering. Please add transportation time and allow 1 week for embroidery or monogramming. Orders received between May 15th and October 15th are subject to an additional 2 to 3 weeks manufacturing time. We assume no liability for delays in or failure to make delivery due to our inability to obtain supplies, raw materials and labor, or to conditions over which we have no control, including the delays of carriers, accidents, strikes, war, or other unavoidable causes. 

  2. Matching Colors. Pep Supply makes every effort to match colors as closely as possible. Different materials and fabric lots absorb dyes slightly differently. Therefore, a slight shading difference may be noticed under some lighting. Pep Supply cannot be responsible for matching merchandise purchased from another supplier. 

  3. Guarantee. Pep Supply guarantees its merchandise against defects in materials and workmanship.

  4. Prices. All prices in this web site are FOB factory or showroom and are subject to change without additional notice. Please add shipping and handling charges, as specified on the Order Form, and sales tax where applicable. Prices are effective on orders postmarked after January 15, 2002.

  5. Point of Sale. Title to all merchandise ordered passes to the buyer when the merchandise is delivered by Pep Supply to a common carrier consigned to the buyer.

  6. Cancellations. Pep Supply uniforms are custom made. Therefore, once your order has been placed into production, it cannot be canceled.

          RETURN AND EXCHANGE OF MERCHANDISE

  1. Custom-made merchandise or lettered items may not be returned for reasons other than defects in materials or workmanship. The following items are considered custom and non-returnable: uniforms, jackets, warm-ups, dancewear, sequin items, pom pons, hair accessories, custom socks, bags, briefs, bodysuits, flags, special size and length show-off skirts, custom color show-off skirts, lettered or monogrammed items, emblemed items, silk screened items, and chenille. 

  2. Stocked items may be returned or exchanged by doing the following:
    a. Call Pep Supply about the return/exchange within 14 days of your receipt of the merchandise. We will give you instructions on returning the merchandise and a return authorization number.
    b. Pep Supply must receive your returned/exchanged merchandise within 14 days of the date we give you a return authorization number. Unauthorized returns will not be accepted and will be returned to you.

  3. Health laws prohibit the return of briefs, bodysuits, tights and dance uniforms with attached briefs.

  4. Returns are not allowed on merchandise that is soiled, worn, or not washed according to our care instructions.

  5. Shoes and boots must be returned in their original, undamaged packaging. Please include a $5.00 exchange fee for each pair.

          FABRIC COLORS AND CARE INSTRUCTIONS

Pep Supply uses the finest fabrics and trims available for uniforms. Please follow the use and care instructions below. By following these instructions, your Pep Supply uniforms will give you many years of service.
VISA POLYESTER
Pep Supply uses wrinkle resistant, two-way stretch VISA polyester double knits.

 
Care: machine wash separately, cold water, using maximum load, permanent press cycle. Do not hand wash. Do not soak. No bleach, harsh detergents, or hot or warm water. Tumble dry low, permanent press cycle. Touch up with warm iron, if necessary. Available colors: Black, bright gold, cardinal, columbia blue, ark green, grey, kelly green, maroon, navy blue, orange, purple, red, royal blue, teal, white.

LYCRA BY DuPONT Lycra fabric by DuPont is a super stretch fabric with a high sheen finish. Care: Machine wash, cool water, mild soap. No bleach, fabric softener, or Woolite. Roll in towel to remove excess moisture. Do not soak or wring. Tumble dry low. If garment has sequins or fringe trim, dry clean only. Available colors: Black, cardinal, columbia blue, dark green, hot pink, jade, teal, kelly green, maroon, navy blue, orange, purple, red, royal blue, turquoise, white. 

SUPPLEX BY DuPONT
Supplex fabric feels like soft natural cotton, is breathable, water repellent, quick drying, resists stains and is lightweight. Care: Machine wash pants and jackets individually, one at a time. Use cold water, maximum load settings, with mild non-alkaline detergent. Do not hand wash. Do not soak. No bleach or hot or warm water. Remove from washer immediately. Tumble dry low. Available colors: Black, columbia blue, dark green, gold, grey, kelly green, light maroon, navy blue, orange, purple, red, royal blue, Texas orange, white.

ATHLETIC NYLON™ is a durable, 70 denier nylon taffeta perfect for sportswear. Lightweight, easy care, water repellent in vibrant school colors. Care: Machine wash, cold water, mild soap. Do no soak. Tumble dry low. Available colors: Black, white, royal blue, navy blue, columbia blue, kelly green, dark green, red, cardinal, maroon, gold, grey and purple.

COTTON/DACRON
Care: Machine wash, cold water, mild soap. No bleach, fabric softener, or Woolite. Tumble dry low. Cool iron. Available colors: Black, columbia blue, dark green, gold, kelly green, maroon, navy blue, orange, purple, red, royal blue, white.

SKIP-A-ROW SEQUIN
Please call for available color combinations.

SEQUIN FABRICS and TRIMS
Care: Either machine wash or dry clean. Do not switch methods once you have used one or the other. To machine wash: Use cool water, mild detergent. Roll in towel. Lie flat to dry. Do not soak or wring. To dry clean: Professional dry clean only. Instruct dry cleaner to use short cycle (5 minutes), perchlorethylene only, maximum temperature of 120F. Do not press or steam. 
Note: Handle with care. Do not allow contact with perfume, deodorant, hair spray, or alcoholic beverage. If garment gets wet, air dry flat without heat. Hand stitch loose sequins and trim loose threads. Pulling threads will cause unraveling. 
Available colors: Black, columbia blue, dark green, gold, hot pink, kelly green, maroon, navy blue, orange, purple, red, royal blue, silver, white.

VELVET
Velvet fabric is a stretch fabric with a velvet texture. Care: Machine wash, cool water, mild soap. No bleach, fabric softner, or Woolite. Hang dry or flat dry. Available colors: Black, dark green, maroon, navy blue, purple, red, royal blue, teal, white.

SWEATERS
Sweater fabric is 100% Acrylic. Care: Machine wash, cool water, mild soap. Wash garment inside out. No bleach, fabric softner, or Woolite. Tumble dry. Do not iron. Dry clean garment for best results. Must dry clean garment if a chenille emblem is attached. Available colors: Black, bright gold, cardinal, kelly green, navy blue, red, orange, purple, royal blue, white, maroon.

VACATION DATES

Pep Supply offices will be closed for Memorial Day (Monday, May 27), Fourth of July (Thursday, July 4), Labor Day (Monday, September 2), Thanksgiving (Thursday, November 28 and Friday, November 29), Christmas (Tuesday, December 24 and Wednesday, December 25) and New Year’s (Tuesday, December 31 and Wednesday, January 1, 2003).