PepSupplyShipping Information
Made-to-order 3D-printed cases, shipped within the US
Made to Order
We ship exclusively within the United States. Every case is 3D-printed to order in our US facility — production typically takes [TODO: confirm] 3–5 business days before your order is dispatched.
You'll receive tracking as soon as your order leaves our facility.
Shipping Rates
Standard (US)
Flat-rate tracked shipping across the contiguous United States, calculated at checkout. Delivery typically 3–5 business days after dispatch.
Expedited (US)
Faster tracked delivery, typically 1–2 business days after dispatch. Available at checkout.
Free Shipping
Free standard shipping on qualifying US orders.
Alaska, Hawaii & US Territories
We ship to all US states and territories. Rates and transit times are calculated at checkout.
Packing & Handling
Protective Packaging
Every case is inspected after printing and cushioned in protective packaging so it arrives ready to use. Multiple cases ordered together may ship in a single parcel once all made-to-order items are complete.
Plain, Tracked Shipping
All orders ship in plain, unbranded outer packaging with a tracking number provided by email.
Order Tracking
You'll receive email updates at key milestones in your order journey:
- Order confirmation with an itemized summary
- Payment processed
- Production start notification for your made-to-order case
- Quality check and packing
- Dispatch with a carrier tracking number
- Out for delivery and delivered
Sustainable Packaging
We protect your order with recyclable, paper-based cushioning wherever possible, using only as much material as needed to keep your case safe in transit.
Please dispose of or recycle packaging materials according to your local guidelines.
United States Only
PepSupply ships within the United States only, including Alaska, Hawaii, and US territories. We do not ship internationally, and all prices and payments are in US dollars (USD).
A valid US shipping address is required at checkout. Orders with a destination outside the United States cannot be fulfilled.
On Arrival: Inspect Your Order
When your shipment arrives, please:
- Open and inspect your package promptly
- Check your case against the configuration you built in the customizer (color, dimensions, interior tray, logo)
- Test that the lid, hinges, and interior tray operate as expected
- Retain all packaging until you have verified the contents of your order
If anything looks off, contact us before using the case — photos of the issue and the packaging make resolution much faster.
Damage or Issues
Please inspect your order carefully upon delivery. If a package arrives damaged, or if your case has a defect, contact us immediately at support@pepsupply.com with your order number and photos of the issue and the packaging.
We stand behind the quality of our products and will work quickly to resolve any shipping damage or defect, whether through reprint or refund where eligible.